Refund policy

At Upwell, each item is made especially for you through our print-on-demand partner. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse.

We do offer replacements or refunds if:

• Your item arrives damaged
• There is a printing error or defect
• You receive the wrong item

To request a replacement or refund:

• Contact us within 14 days of delivery
• Include your order number and clear photos of the issue
• Email: upwellcounseling@gmail.com

If approved, we will send a replacement or issue a refund at no additional cost.

Please note:

• We are not responsible for sizing issues. Please review size charts carefully before ordering.
• We are not responsible for shipping delays once the item has left the fulfillment facility.